Legal & policies

Delivery & returns

How orders are delivered and handled afterwards. Delivery, payment and any after-sales questions are all arranged directly with us on WhatsApp.

Last updated: 25 October 2026

Delivery

Delivery is a flat £7.00 per order, included in your basket total and in the enquiry message you send us. Orders are dispatched from within the UK. Delivery timescales for your order are confirmed with you on WhatsApp before you commit.

Payment

Payment is arranged and taken through the WhatsApp conversation with the team. This website never handles payments or card details — building a basket and opening WhatsApp does not charge you anything.

Returns and complaints

Returns and any order concerns are handled directly with us on WhatsApp — message us as soon as possible and we will agree the next steps with you. You can also email contact@tidalpeptides.co.uk. Your statutory consumer rights are not affected; general guidance is available from the government's consumer protection rights pages and Citizens Advice.